In 2018 enterprises will finally move beyond the hype to recognize that AI requires hard work—planning, deploying and governing it correctly.

Human capital management technology works best when it enables people to act more human. The goal is not to replace people, but to allow people to spend more time on activities that drive engagement.

If legendary actress, chanteuse, comedienne, and style icon Mae West was an expert in user experience (UX), she might now be famous for the chatbot design principle: “It’s not the bots in your life that matter, it’s the life in your bots.”