“Imagination-based approaches are particularly helpful in situations where the agent is in a new situation and has little direct experience to rely on, or when its actions have irreversible consequences and thinking carefully is desirable over spontaneous action.”

Customer service is always a human-to-human interaction in which we want and demand a personal touch, empathy, and help. Where we currently lack the technical abilities to provide such experiences, often across distance, further technological advances in AR and VR can and should be used to provide solutions allowing for better consumer experiences.

Networks of the future will take advantage of machine learning to adjust automatically, and devices on the edge can serve as powerful tools for improving performance and adapting to change.