Digital Transformation Requires a Data-driven Culture

The role of data in organizations is no longer a myth or a mystery that is difficult to comprehend. The transformation to the workplace of tomorrow is underway, and it is time that all organizations catch up and implement the necessary changes.

How AI Is Fueling Customer Experience Strategies

Customer experience is absolutely essential for brand survival. Research shows Artificial Intelligence [AI] and related tools such as machine learning and analytics can increasingly be deployed to support the customer experience, thereby making firms more efficientl in managing customer inquiries and i ing trust and transparency.