We’re living in the “Age of the Customer,” as Forrester Research is calling it, where customers are empowered by the internet and their mobile devices to demand an unprecedented level of service.
What Gartner’s Bimodal IT Model Means to Enterprise CIOs
Gartner has identified a crucial tension in the proliferating demands on IT and prescribed a model to enable IT to respond to them with what it calls bimodal IT, a combination of old-style and modern IT practices.