Customer experience is absolutely essential for brand survival. Research shows Artificial Intelligence [AI] and related tools such as machine learning and analytics can increasingly be deployed to support the customer experience, thereby making firms more efficientl in managing customer inquiries and i ing trust and transparency.
How blockchain technology is changing the security landscape in the banking sector
Blockchain, the technology that’s used in the popular cryptocurrency ‘Bitcoin’, is revolutionary in many ways. It addresses multiple challenges associated with digital transactions, such as double spending and currency reproduction.